Something Sigma is a weekly podcast offering process improvement best practices for customer-facing environments, hosted by Raun Kilgo of OpenSpan, a 20-year veteran of the call center industry and Six Sigma Blackbelt. In these 3-5 minute .mp3 format podcasts, Raun will share anecdotes and observations about the customer contact centers he visits, and explain how leading call centers improve performance by monitoring, analyzing and automating various agent processes. These podcasts will be valuable for Contact Center and Customer Care Executives, Managers, Supervisors, Team Leaders and others involved in Contact Center Operations, as well as those tasked with Lean Six Sigma, Quality Programs and Continuous Improvement.
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